Tri-State Mobility’s commitment to our customers does not end when the sale is complete.

Service Department

We take pride in our outstanding service department and trained technicians. Our knowledgeable technicians are skilled in assembling, installing and repairing all of the products we sell. Any products bought from our location are also SERVICED BY US.

We work closely with the technical support teams for the various manufacturers if necessary to assure we give you the best advice possible when repairing your mobility equipment.

We understand that being without your mobility equipment may be more than an inconvenience – it may be a safety hazard. We make every effort to repair your equipment within the same day.

And our shop labor rate and in home service call rate is well below our competitors.

Services offered:

• Batteries and installation
• Stairlift installation and in home maintenance and repairs
• Installation and maintenance of vehicle lifts including hitches
• In store mobility repairs
• Powerchair programming adjustments
• Full service and Tune up on powerchairs and scooters
• Priority appointments for our customers

We stand behind our work and the products we provide and take pride in helping you maintain your mobility and independence.

Replacement Parts:

Tri-State Mobility is an Authorized Dealer of all products we sell. Additionally, we teamed with industry leading parts providers to give customers access to much needed parts and accessories for their mobility equipment. Keys, batteries, seats, tires, lights, shrouds, controllers, chargers, etc. are all available at a reasonable rate.

In-Home Modifications

At Tri-State Mobility we get to know our customers. We want to learn all we can about what your needs and concerns are before we recommend a solution. It is often easiest and more accurate if we come to your home for a FREE in-home consultation.

We will assess your current situation, obtain some information about your specific needs and abilities and work with you to provide the best plan to meet your needs and allow you to stay in the home you love.

The quality of the work performed is as important to us as it is to you. That is why at Tri-State Mobility we don’t contract our home modifications out. You don’t have to worry about who is coming in your home or if they are doing things the correct way. Tri-State Mobility uses our own highly trained staff to complete all of the necessary modifications and installations.

No job is too small or insignificant when it comes to your safety or independence.

Some examples of home modifications that we offer include:

• Handrails
• Door adjustments
• Grab bar installation
• Installation of stairlift or vertical lift

Some DIY Maintenance Tips

For equipment using batteries:

• Be sure to properly charge your batteries. If you use your powerchair or scooter daily, make sure to charge your batteries 8-14 hours each night for a full charge. By continually undercharging your batteries you are reducing their life span. When your equipment is not being used for an extended period of time, charge your batteries for 12-14 hours weekly.
• Periodically check that the batteries’ terminals are tight and secure.
• Avoid allowing the batteries’ condition meter LED’s to fall into the red area; this will lead to your batteries’ life span being reduced.

For equipment that utilizes Pneumatic Tires:

• Check periodically that your tires are properly inflated.

For lift chairs:

• When transitioning from a seated to standing position or vice versa, be sure to stay centered in the chair. Being uncentered will lead to bending of the internal components of your lift chair.
• Keep fresh 9V battery in your transformer for times of power outages. A rule of thumb to follow is when you change your clocks for daylight savings change your chair’s battery also (and your smoke detector’s too).
• Any time you feel or hear something unusual in your chair, promptly call a skilled service technician. Most likely a screw or bolt has come loose. It is best to act quickly to prevent major damages and costly repairs.

For vehicle and vertical lifts:

• Periodic lubrication in the tracks and the joints will keep your equipment operating smoothly.
• Always check that your lift’s hardware is tight and secure.
• For any piece of mobility equipment that you own it is always a great idea to reread the owner’s manual from time to time.

Your mobility equipment is critical to your lifestyle. Regular inspection and maintenance as well as timely repair will enhance the function, comfort and longevity of your equipment.

Need Service?

Call us directly or send us a message with the form below:

ASHLAND OFFICE:

606.329.1344